Largest Social Media Marketing Firm
We built our digital engagement platform, ENGAGE, and our 24x7x365 people-powered monitoring service focused on community management. By monitoring your inbound digital volume, SPS DGTL can analyze and understand trends coming from your customers or manage your digital narrative.
Increase your output without increasing spend by leveraging SPS DGTL. Managing digital media only costs one sixth of a typical call center interaction. Our unique approach and innovative customer service technology ensure that you don’t have to wait to launch your large-scale digital customer service initiative, saving you money and guaranteeing you see better DXE results across the board.
SPS DGTL will aggregate your data from your digital data properties to unlock key insights about your business. Our analytics will help you understand your net brand sentiment, changes over time, explore customer insights, usage patterns, interests, and more. An integrated approach to data will revolutionize your business.
Don’t settle for what your competitors are already doing, stay ahead of the pack by exploring all the options at your disposal. SPS DGTL is your innovative and forward-thinking agency by your side, we can help you explore the possibilities of predictive analytics, chatbots, voice to text, and more!
SPS DGTL works around the clock 24x7x365 to manage more than 150,000 items per month. With less than an hour response time, we give you and your team peace of mind that your brand is always available for your customers.
SPS DGTL can help reduce cost and improve efficiency. Digital customer service interactions cost one sixth of a typical call center interaction. Past clients have seen net cost savings of $600,000!
Our skilled agents are on the lookout 24x7x365 for digital customer service issues, potential PR or business threats, and even surprise and delight opportunities, handling them in under 60 minutes of posting.
Your customers’ insights can provide your business with valuable information on important trends, positive or otherwise. SPS DGTL’s agents and our ENGAGE platform work to detect these trends earlier to help move your business forward.
Innovation is moving rapidly. SPS DGTL has the team and technology to bring your business to the next level with AI and chatbots to solve and ease digital customer service issues.
SPS DGTL’s proprietary digital monitoring platform ENGAGE was built with inbound engagements the top priority making focusing on third party collaboration, conversation threads and history, user escalation, assigned items and more!
Our parent company has been recognized by the following