Improve Customer Service
Boost your customer service efforts
Customers expect and demand real-time communication online. In fact, 81% of customers prefer digital customer service over telephone. And with a social media issue only costing one sixth of a typical call center interaction, it’s in your best interest to prioritize digital customer service. Our unique approach and innovative customer service technology ensures that you don’t have to wait to launch your large-scale digital customer service initiative.
Grow Your Audience
Build a strong follower base
Digital marketing allows brands of all sizes to reach their target customers, but for it to work, you need an audience. Whether you want to grow your social media followers or your email list, we take the guesswork out of growing an audience with our strategic insights and best practices to cultivating a thriving digital community.
Enhance Brand Image
Establish your brand as an authority
When customers buy something, they aren’t just buying a product or service, they’re buying who your brand is. 64% of customers cite shared values as the primary reason they have a relationship with a brand. So, it’s important that your brand image is reflecting your values. Our strategists & designers will help you ensure that your brand connects with the people you care about.
Optimize Ad Spend
Maximize your ad potential
Are you investing money in digital ads and struggling to see a return? Digital advertising is competitive and the cost of reaching customers changes constantly, so optimizing ad spend is a continuous task. Our team specializes in maximizing every dollar you spend on ads, so you get the biggest return on your investment.
Put your brand in the spotlight
If a brand falls in a forest and no one is around to hear it, does it make a sound? The best products or services mean nothing if you can’t get them in front of the right people. Whether you want to optimize your website for search engine visibility or uplift your brand position through earned media, we know how to put your brand front and center for your target audience.
Reduce Operating Costs
Do more without spending more
Increase your output without increasing spend by leveraging SPS DGTL. When you partner with us, you won’t have to worry about the challenge of hiring and retaining highly specialized staff or managing long-term subscriptions to software platforms you don’t need on a regular basis. You’ll save money and see better results across the board.
Leverage Your Data
Make your data work for you
It’s your data – isn’t it about time it worked for you? When you aggregate data from digital properties like Facebook and Twitter into your operational systems, you unlock key insights about your business. You’ll be able to understand net brand sentiment and changes over time, explore customer insights like demographics, usage patterns, interests, and more. An integrated approach to data will revolutionize your business.
Stay ahead of the curve
Every day there are new ways to interact with your customers. If you want to explore the possibilities of predictive analytics, chat bots, voice to text, or more, you need an innovative and forward-thinking agency by your side. Don’t settle for what your competitors are already doing, stay ahead of the pack by exploring all the options at your disposal.
Let's get started
We touch base to find out what your needs are, and what you hope to achieve.
We compile your digital data and analyze your activity to unlock key insights.
We set up a meeting to discuss your data and our insights.
We strategize an action plan with clear goals and KPIs.
We build a pathway to launch your tailored solutions together.