Engage with your customers

78% of social media users who contact a brand online expect a response within 60 minutes. As their expectations become more and more immediate, managing digital customer service channels is becoming a full-time job. We have the people, processes, and technology ready to tackle your digital customer service challenges, so your customers can have their comments and questions answered anytime, anywhere.

iPad with Engage

Digital customer service costs 67% less than call center interactions and are preferred by over 80% of consumers.

Lower Cost,
Higher Value

Our unique approach delivers the experience your customers demand and at a fraction of the cost of traditional customer service methods. With technology and chat bots are on the rise, we recognize that technology alone cannot deliver the experience that most customers desire. Our team of multilingual, domestic digital customer care agents are here to create meaningful, human connections with your customers so that they remain satisfied and loyal to your company.

24x7x365 Customer Service Specialists

Customers expect and demand real-time communication online. To keep up with high-volume social media traffic, our multilingual team works around the clock so that you don’t have to. With each and every incoming comment, we evaluate it, categorize it, service the customer when we can, and escalate it to the right people in your organization when we can’t. Whether you need 24x7 front-line support, overnight and weekend coverage, or anything in between—our team is here to help.

Desktop with Engage

66% of customers age 18-34 have higher expectations for customer service today compared to one year ago

Innovative Customer Care Software

We built the best customer service technology, so you don’t have to wait to launch your large-scale digital customer service initiative. With new digital and social channels always on the rise, keeping track of every comment on each customer service outlet is becoming infinitely more challenging. Our comprehensive Engage platform condenses all customer service channels into one place, simplifying the process so our agents can spend more time engaging and your customers can spend less time waiting. With Engage, your customers can get the response that they want, on the channel of their choice, all within the timeframe that they expect.

Find out if our turn-key managed service for digital customer service is right for you.

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